Refund & Cancellation Policy

Atithiseva Private Limited is an airport service aggregator that coordinates airport assistance services through authorised service providers and airport partners. Refunds and cancellations are subject to the applicable service provider’s policy, airport regulations, and the terms communicated at the time of booking.

1. Customer-Initiated Cancellation

• Cancellation requests must be submitted to Atithiseva through our official communication channels.
• Customers are requested to submit cancellation requests at least 48 hours before the scheduled service time.
• Cancellation charges and refund eligibility may vary depending on the airport, service type, service provider, and time of cancellation.
• Cancellations made within the applicable non-refundable period may not be eligible for a refund.
• No-show bookings are generally non-refundable, unless otherwise approved under the applicable service provider’s policy.

Rescheduling / Amendment

• Rescheduling or amendment requests are subject to availability and approval.
• Applicable amendment or rescheduling charges may be levied depending on the service and timing of the request.
• Changes to the airport, service type, passenger count, date, or flight may result in additional charges.

Full Refund Due to Service Failure

If Atithiseva is unable to arrange or deliver a confirmed and paid service due to an operational failure attributable to Atithiseva, the customer may be eligible for a 100% refund of the amount paid for the unprovided service, subject to verification.

A full refund may apply where:

• The booking was confirmed and payment was successfully received.
• The customer provided correct passenger and flight details.
• The customer reported at the designated meeting point on time.
• The customer was reachable for service coordination.
• The service could not be provided due to an operational failure attributable to Atithiseva.

Situations Where Refund May Not Apply

Refunds may not be applicable where the service could not be provided due to:

• Incorrect passenger, flight, date, time, terminal, or contact details provided by the customer.
• Passenger arriving late or failing to report at the designated meeting point.
• Passenger being unreachable at the registered contact number.
• Passenger no-show.
• Failure to carry required travel documents.
• Airline flight cancellation, delay, diversion, or schedule change.
• Denial of airport entry, boarding, immigration, security, or customs clearance.
• Restrictions imposed by airport authorities, airlines, government agencies, or security authorities.
• Passenger refusal or inability to avail the booked service.
• Force majeure events or circumstances beyond Atithiseva’s reasonable control.

Service Provider / Airport Restrictions

As Atithiseva coordinates services through multiple airport service providers, certain services may be subject to provider-specific cancellation and refund conditions.

Where applicable, the refund policy of the respective service provider or airport will apply to the booking.

Refund Processing

• Approved refunds will normally be initiated after verification of the cancellation or service issue.
• Refunds will generally be processed to the customer’s preferred payment method, such as UPI/Google Pay or bank account, as applicable.
• Customers may be required to provide valid UPI details or bank account details for processing the refund.
• Bank charges, payment gateway charges, or other applicable transaction charges may be deducted where applicable.
• The refund processing time may vary depending on the payment gateway and banking institution. Customers should allow 5–10 working days for the refund to reflect in their account, where applicable.

How to Request a Refund

For cancellation or refund requests, customers should provide:

• Booking ID / Confirmation Number
• Passenger Name
• Service Date
• Airport
• Flight Details
• Reason for Cancellation / Refund Request
• Registered Contact Number

Refund requests can be submitted through:

Email: care@atithiairportseva.com
Customer Support: +91 74488 87711 / +91 74488 87722

Important Notice

Refund eligibility is determined based on the applicable cancellation terms, service provider conditions, airport regulations, and the circumstances of the booking.

By making a booking with Atithiseva, the customer acknowledges and agrees to the applicable cancellation and refund conditions.

Atithiseva reserves the right to update this policy from time to time. The applicable policy will be the policy in effect at the time of booking.