FAQ’s

REGISTRATION

1. Why do I need to register in the service?
   Registration in the Atithiseva Airport service is required to obtain:
    - code-confirmation of your booking by e-mail;
    - access to current bookings and booking history in your account;
    - ability to manage bookings.
2. How to register in the service?
   You are automatically registered when you first book the service through the Atithiseva Airport service. A letter with a password to your personal account will be sent to your e-mail. To enter your personal account on the official website of atithiairportseva.com, enter your email and password, to access your booking history, your current bookings, and their status.               

3. Why do I need to enter my email?
   It is necessary to enter your current e-mail address, because to this address you will receive an email with the booking confirmation code, which you will be asked to present by the airport staff before providing the booked services.
4. What if I can’t log in to the website?
   In case of unsuccessful authorization in atithiairportseva.com:
    - check if you have entered your e-mail in the appropriate field “Email” correctly;
    - you may have already passed the automatic registration when you first booked the service through atithiairportseva.com and you already have a personal account registered to your current e-mail;
    - use the “Password Recovery” option by clicking on the link “Forgot password”, specifying the current email and clicking “Reset” button.

   If the issue is still not resolved, please contact us by e-mail care@atithiairportseva.com.

BOOKING OF SERVICE

1. How can I purchase the selected service online?
   To purchase the service through atithiairportseva.com:
    - select the airport of departure or arrival;
    - select the required service;
    - specify the date and time of your planned arrival at the airport;
    - fill in the information about the passenger or passengers, as in the identity document;
    - specify the current contact information (phone number in international format, current e-mail);
    - enter your payment card details and pay for the booking;
    - a voucher with a confirmation code will be sent to the e-mail specified when booking the service.

   The created booking, booking history and their status can be viewed in the personal account of the guest on the official website – atithiairportseva.com

2. How long before departure can I purchase the service?
   You can book the service in advance 30 days before the date of delivery. The minimum booking time depends on the rules of the airport and the service you have chosen.
   The rules of booking and provision of services can be found on the official website of the airport and in the Atithiseva services in the description of the service you are interested in.
3. Where can I see my booking information?
   The created booking, booking history and their status can be viewed in the personal account of the guest on the official website – atithiairportseva.com
4. Can I book a service for someone?
   You can book the service for yourself, your family, friends, and colleagues. To do this, when booking, you must enter the data of the passenger who plans to use the service.
   After receiving a letter with a voucher-confirmation of the booked service to your e-mail, do not forget to transfer the voucher-confirmation to all passengers specified in the booking.
5. Can I book the service for several people at once?
   When booking services, you must specify the actual number of people planning to use the services.
6. What passenger data should be entered when booking services?
   When booking services through the Atithi Airport Seva portal, in the appropriate fields of the booking you must enter:
    - passenger’s name and surname as in the identity document;
    - contact phone number in international format;
    - current email.
7. Is it necessary to enter the ticket data when booking services?
   To book the service, simply select the airport, enter the flight number, the date and time of the planned departure/arrival at the airport, and fill in the fields with the contact details of the passenger planning to use the service.

PAYMENT

1. Can I save my booking without payment?
   When booking a service through Atithiairportseva.com, you must pay for the selected services immediately, as payment is included in the booking process and cannot be made later.
2. What are the payment methods for the booked services?
   To pay for the services through the Atithiairportseva.com, you can use credit / debit cards.
   To pay for services, you need to fill in the appropriate fields of the form:
    - card number — 16 digits on the front side of the card;
    - CVV code — 3 digits on the reverse side of the card. If there are more digits, enter the last 3. If there is no such code on the card, contact the bank that issued the card to clarify the details;
    - card validity — month and year indicated on the front side of the card;
    - name of the card holder (in Latin letters).

   A confirmation code will be sent to your e-mail address specified during registration.
   Created bookings, booking history and their statuses can be viewed in your personal account. We will send you an email with a password to your personal account.

3. What are the ways to confirm the booked service?
   The confirmation of the service booked through Atithiairportseva.com is only a voucher with a QR code and a letter code confirmation, which is sent to the buyer’s e-mail.
4. What should I do if I cannot make the payment at the time of booking?
   Possible causes of failure of payment though Atithiairportseva.com:
    - your account has insufficient funds or a limit on the amount of online payments;
    - your payment card has not passed the anti-fraud check;
    - technical reasons.

   Anti-fraud check is a complex system of actions of various banks, which allows to detect fraud in the process of online payment.

   There are several typical reasons why a bank may find your transaction suspicious and ask for confirmation:
    - payment is not made in the country in which your payment card was issued;
    - your payment card is in the “black list” of anti-fraud systems;
    - the payment system has blocked the processing of payment cards issued in certain countries, for example: some countries in Asia, Africa, Latin America and others, where the maximum number of risks and crimes with payment cards is recorded annually.

   If the issue is not resolved, please contact us by e-mail care@atithiairportseva.com or according to the contact details specified on the official website of the atithiairportseva.com

We accept:

 

Payment options depend on a country where the service provider is located.

 

 

 

 

 

BOOKING CONFIRMATION

1. What is the booking confirmation code and what is it for?
   Confirmation of the service booked through the Atithiairportseva.com is only a voucher with a QR-code and a letter code confirmation, which is sent to the buyer to the e-mail specified during registration. To confirm the service for your convenience, you can present the voucher with the confirmation code of the booking to the staff of the airport, at the time of rendering service or to dictate a letter code, also specified in the voucher.

   The confirmation QR code is a two-dimensional bar code that contains encrypted information about your booking.

2. How to get the booking confirmation code?
   Voucher code-confirmation of the booking is automatically sent to your e-mail immediately after payment.
3. Do I need to print the voucher with the booking confirmation code?
   To use the booked service, you must present a voucher with a confirmation code to the airport employee. There is no need to print the voucher, it can be shown directly on your smartphone.
4. What if the voucher did not come, but the money was written off?
   If you have not received a voucher with a code confirmation after payment for the service:
    - check the correctness of the e-mail you entered in your personal account;
    - check for the letter with the booking confirmation in the spam folder of your email;
    - contact the Atithiseva Airport support service by e-mail care@atithiairportseva.com or according to the contact details specified on the official website of Atithiairportseva.com

MAKING CHANGES

1. Can I change the booked service to another date?
   To make any changes, you must cancel an existing booking in your account in the “Bookings” section and create a new one with the latest data. You may also write into care@atithiairportseva.com with your date change request.
2. Can I change my passenger details after payment?
   For changing the passenger details after payment, please write into care@atithiairportseva.com. In case of a minor typo error in the name or surname of the passenger, there is no need to do any changes to the booking.

 

 

BOOKING CANCELLATION

1. How can I cancel a booking?
   To cancel a booking in the Atithiairportseva.com, you need to send an email to care@atithiairportseva.com before 48hrs of your travel otherwise you will be considered as a No Show and no refunds will be allowed.
2. What is the minimum and maximum cancellation period?
   The cancellation period of the booked service through the atithiairportseva.com is governed by the rules of the airport whose service you have booked. The rules of booking and provision of services can be found on the official website of the airport and in the Atithi Airport Seva service in the description of the service you are interested in. A cancellation request will be entertained only before 48hrs of your travel. Any cancellation done within 48hrs of your travel will attract penalties. For more information, contact the support team by e-mail care@atithiairportseva.com or at the contact information listed on the official website.
3. Will I get my money back, if I cancel the service and to what extent?
   If the passenger for any reason cancelled the booked service, its cost is returned to the bank card with which the payment was made. The refund amount is subject to the rules of the airport you have booked.
   The rules of booking and provision of services can be found on the official website of the airport and in the Atithiseva Airport service in the description of the service you are interested in. Refunds usually take up to 14 days, but in any case, it depends on the internal policy of your Bank, which can make a refund up to 30 days from the date of cancellation.
   If the issue is not resolved, please contact the bank that issued your payment card.
4. Can I get a refund to another bank card?
   Refunds are made only to the Bank card with which the payment was made.

 ADDITIONAL QUESTIONS

1. Where do I need to go at the airport?
   The meeting point at the airport, as well as all contact details are indicated in your voucher. You can contact the airport staff to help you find your way around.
2. What to do if there is an error when using the service?
   In case of technical errors and any other problems in the use of Atithi Airport Seva service, please contact support by e-mail care@atithiairportseva.com or according to the contact details specified on the official website.
3. Does the service work without Internet connection?
   To use Atithiairportseva.com, you must be connected to the Internet. For free use, the usual mobile Internet of your operator is enough. To use the booked service, it is enough to present a voucher with the booking confirmation code loaded in your email.