Cancellation Policy - Atithiseva

Cancellation Policy

1. Rules regarding Cancellations and Denials:

1.1. By using the Atithiseva service, the User/Customer acknowledge and agree that even after confirming the booking of the Airport Services, the Service Providers reserve the right to cancel the booking or deny the provision of the booked Airport Services (hereinafter referred to as Cancellations and Denials).

1.2. Each Airport Service Provider establishes Cancellations and Denials Rules independently, including:

• Terms of cancellation initiated by the Service Provider
• Terms of cancellation initiated by the User
• Terms of Provider’s denial to provide the Airport Services
• Terms of User’s refusal to receive the Airport Services
• Chargeback policy in case of Cancellations and Denials

The above terms regarding Cancellations and Denials are specified in the Information about the Airport Services posted by Providers.

1.3. In case of cancellation/denials of the booked Airport services by the Service Provider, the User/Customer will be notified by the Service Provider directly by phone/email provided by the User/Customer at the time of booking.

1.4. Request for cancellation of booking at the initiative of the User/Customer, must be sent through his/her personal account, 48 hours prior to the actual time of the service opted. Cancellation policy may differ from each Service Provider and Atithiseva abides by the Cancellation Policy of the Principal Service Provider applicable for a particular Airport/booking. Consequentially, the User/Customer is bound by the cancellation policy of Athithiseva and the Principal Service Provider of the particular Airport at which the services are booked by the User/Customer.

1.5. Customers who book through Atithiseva Apps / Portal, cannot be allowed to cancel their tickets on their own accord. To cancel a booking, customers will have to contact the Customer Care Service of Atithiseva Team through our App/Portal, through which such booking was made by the Customer and the Athithiseva Team, shall in turn process the cancellation for the customer after enquiry.